Privacy Notice
Tradeways GmbH builds Tradeways, a professional trading journal. This notice explains how we handle your personal data when you visit tradeways.app, docs.tradeways.app, or macro.tradeways.app, use a Tradeways mobile app, create or use an account, buy a subscription, use AI features, share information, take part in a community, or contact us.
Effective date: 1 August 2026
Who Is Responsible
Tradeways GmbH c/o Domiix.ch GmbH Baarerstrasse 107 6300 Zug Switzerland Privacy Officer: Managing Director, support@tradeways.app
The Data We Process
We process the following data where it is relevant to how you use Tradeways: • Account data — your name, email address, account identifiers, profile, and language and timezone settings. • Sign-in and security data — sign-in records, sessions, passkeys, two-factor settings, and account status. • Billing data — your plan, billing interval, country, currency, tax information, payment status, invoices, transaction history, and the identifiers our payment processor assigns. Our payment processor handles your full card details; we never see your full card number. • Trading data — broker and account information, imported files, trades, executions, instruments, prices, quantities, fees, currencies, and timestamps. • Journal content — notes, tags, strategies, notebooks, screenshots, goals, and dashboards. • Broker connection data — the connection and sign-in details for broker accounts you choose to connect. • Calculated performance data — metrics, scores, trends, classifications, summaries, and indicators we produce from the information above. • Sharing and community data — sharing and mentoring relationships, permissions, public links, communities, memberships, roles, messages, interactions, reports, and moderation records. • AI data — your prompts, selected journal and trading context, generated outputs, feedback, and usage and diagnostic records. • Communications and marketing data — support requests, support and access records, feedback, survey responses, email preferences, campaign source, and the messages we send and receive. • Device and usage data — IP address, device and browser information, approximate country, request and security logs, referral and campaign information, the pages and features you use, product events, errors, analytics identifiers, and your cookie choices. Do not put sensitive personal data or other people's confidential information in notes, messages, images, or AI prompts unless you need to and are allowed to.
Where Data Comes From
We receive data: • directly from you • from files you import and brokers you choose to connect • from other users, when they share or communicate with you • from payment and authentication providers • from your browser or mobile device • from the operation of the Tradeways websites, apps, and service We calculate trading metrics, trends, and summaries from the data you provide.
Mobile Apps
The Tradeways mobile apps process account, sign-in, device, and service-use data for the purposes in this notice. While you are signed in, we use PostHog in the EU to measure the screens you use, app lifecycle activity, and app errors. We link this data to your account. You can switch this off under Settings › Data and account. Browser storage used by a Tradeways page opened from an app is described in the Cookie Notice.
Why We Process Your Data
Where EU, EEA, or UK data-protection law requires a legal basis, we rely on the following bases: • Contract — we create and run your account; provide the journal, analytics, import, storage, sharing, community, mentoring, support, export, and AI features you request; and manage subscriptions, payments, plan changes, invoices, and cancellations. • Legal obligation — we keep accounting and tax records, respond to binding legal process, and meet regulatory duties. • Legitimate interests — we secure, maintain, troubleshoot, monitor, and improve the service; measure mobile product use and diagnose app errors; prevent fraud and abuse; send service messages; run the business; enforce the Terms and community rules; investigate reports; protect users and rights; and establish, exercise, or defend legal claims. We balance these interests against your rights. • Consent — we use consent for optional analytics on our websites and direct marketing where you make that choice, and for other purposes where the law requires it. You can withdraw consent at any time; this does not affect earlier processing. Account, sign-in, security, and billing fields marked as required are needed to create or secure an account, provide a paid service, or meet legal duties. Without them, we cannot create the account or provide that service. Other profile fields and content are optional, but a feature only works with the data it needs.
AI Features
When you use an AI feature, we send your prompt and the relevant context to service providers that process the request and generate the output. How long a provider keeps prompts and outputs, and how it uses them, depends on the selected model, provider, and applicable provider settings. Do not use AI features for information you are not authorised to disclose. We process AI outputs and related usage and diagnostic records to return results, operate the feature, control usage, troubleshoot, and improve reliability. We do not use AI to make a decision based solely on automated processing that has legal or similarly significant effects on you.
Sharing And Public Content
We share your personal data with mentors, students, community members, public-link visitors, or other users only when your sharing settings, community activity, or messages direct it. Anyone can index, copy, or pass on content you make public. Removing access in Tradeways does not retrieve copies already made outside the service. Community owners and moderators receive the information reasonably needed to run their communities and act on reports. A person who receives your data through a share can use it for their own purposes and is then responsible for it under applicable law.
Support Access You Enable
When you ask us for help, you can enable Support access in your account settings. This lets our support team access your account and account data to investigate and resolve your request. Access expires after seven days unless you revoke it sooner. We record when support access is enabled, used, or revoked for security and accountability.
Access For Legal And Safety Reasons
The Support access setting does not apply when access is necessary to comply with law or binding legal process, investigate fraud or abuse, protect users or the service from a security threat, or establish, exercise, or defend legal claims. We limit this access to the data needed for that purpose.
Who Else Receives Your Data
We use service providers for: • cloud application hosting and databases • file storage and delivery • authentication • security and bot prevention • payment processing • transactional email • product analytics and error monitoring • AI processing If you choose a third-party sign-in method, that provider processes your sign-in data. Providers acting on our behalf must keep personal data confidential and secure and use it only for the contracted service or as law requires. Payment and fraud-prevention providers also process data for their own purposes under their own privacy notices. We may also disclose data to professional advisers, auditors, insurers, acquirers, or financing parties under confidentiality protections; to competent authorities or courts where legally required; and to another entity involved in a merger, reorganisation, financing, or transfer of the business, subject to applicable law. We do not sell personal data.
Where Data Is Processed
Tradeways is based in Switzerland. Depending on the provider, data is processed in Switzerland, the EEA, the United Kingdom, the United States, or another country identified in the provider's applicable subprocessor disclosures. Data-protection laws in those countries can differ, and public authorities there can obtain access where their law permits. The European Commission has recognised Switzerland as providing adequate protection for personal data transferred from the EU and EEA. Where a transfer to another country needs an additional safeguard, we rely on standard contractual clauses or another lawful transfer mechanism. Email support@tradeways.app to ask about transfers relevant to your data.
How Long We Keep Your Data
We keep personal data only as long as we need it for the purposes above, including running an active account, maintaining security and business records, resolving disputes, and complying with law. The period depends on the data: • Sign-in sessions — expire after 30 days and are refreshed while you stay active. • Account, journal, file, sharing, community, and AI records — kept while the account or related feature is active, then for the time needed to complete deletion, preserve backups, resolve disputes, enforce rights, or meet legal duties. • Accounting books and records — including records that document payments and invoices, kept for 10 years from the end of the relevant financial year, as Swiss law requires. • Consent and browser storage — periods are listed in the Cookie Notice. • Marketing contact data — kept until you unsubscribe or we no longer need it, with a limited suppression record kept so your opt-out keeps working. • Support, security, moderation, and legal records — kept according to the nature of the issue, the risk, and the applicable limitation or legal-retention period. You can ask us to delete your account and personal data by emailing support@tradeways.app. We act on valid requests subject to applicable law. We keep information that the law requires us to keep, that we need to establish or defend legal claims, or that must remain to protect other users and the integrity of community records.
Your Rights
Depending on applicable law, you can ask us for access to your personal data, a copy or a portable export, correction, deletion, restriction, or information about recipients and international-transfer safeguards. You can object to processing based on legitimate interests and to direct marketing, withdraw consent, and complain to a competent data-protection authority. Send a rights request or a complaint about how we handle your personal data to support@tradeways.app. If we cannot confirm who you are, we ask for the information needed to verify your identity and protect the account. Rights can be limited where an exception applies, including to protect another person's rights, comply with law, or preserve legal claims. We respond within the periods that applicable law requires. You can complain to the Swiss Federal Data Protection and Information Commissioner. If EU, EEA, or UK law applies, you can also complain to the data-protection authority where you live, work, or believe an infringement occurred.
How We Protect Data
We protect personal data with access controls, authentication safeguards, encrypted transport, and service monitoring. No system is completely secure. Protect your credentials, use the available security features, and contact support@tradeways.app if you suspect unauthorised access.
Changes To This Notice
We update this notice when our processing or legal obligations change. The effective date shows the current version. If a change materially affects how we use personal data, we post a notice on the service or send it to your account email before it takes effect.
Contact
Email privacy questions and rights requests to support@tradeways.app.